Sears no longer has an "in house" credit department. All Sears accounts go through Citi Bank South Dakota (CBSD). If you call Sears, they will not be able to tell you anything, since they do not have CBSD information. Citi Bank makes the decision whether you get approved for a "Sears" card or not. Technically speaking, this is a "Sears" credit card, however CBSD issues different types of credit cards for Sears. This includes Gold Master Cards, Commercial Accounts, etc. I know this is getting confusing, but you need to direct your calls to Citi Bank at 1-877-319-7904. They are the people who have placed the account on your credit report. Citi Bank services accounts for other major corporations like Gateway Computers and The Home Depot. I hope this helps you!
Loss Prevention Manager for Sears Holdings Corp