This is a picture of an intersection that causes people problems. Imagine that you are approaching the intersection in a car. There is a traffic light and you can only turn left or right. Going straight puts you into a parking lot. The lower traffic light has a green arrow that allows you to turn right without stopping.
I've observed a lot of people approaching this intersection with the intention to turn right. They stop at the light and then turn right if they happen to see the green arrow. (They sheepishly look in their rear view mirror to see if anyone noticed that they stopped unnecessarily.) They usually don't see the green arrow until someone honks at them.
Why are people confused? One problem is that it is difficult to see the green arrow compared to seeing the two red lights.The second possibility is that people aren't used to turning right at a red light without stopping. I think these factors conspire to cause the problem.
This problem might be fixed by making the green turn arrow more salient. The arrow might be made larger and brighter. Another green arrow might be added to the overhead traffic light.
The path of least resistance
This picture shows the view from the door of one building to the door of another. A lot of people walk between these two doors. Whoever designed this court yard had the walkways go around both sides of the court yard.
Notice the dirt path between the two doors? (See arrow.) People have worn this path by stepping over the wall and walking across what used to be the grass. This path shows where the walkway should be.
Many people will take the path of least resistance. Figure out where people are going to walk before putting in a walkway.
One solution would be to move the switch away from the handle. If the purpose of locating the switch on the handle is to make it easy to turn the phone on or off with one hand, then recessing the switch below the surface of the phone would help avoid accidental switching.