[英文] 修飾英文expression 20點p2

Can you describe a situation when you have delivered "awesome customer service" ?

I was working for a weekly magazine, The Journalist, as an assistant in 2003. I was in charge of handling readers’ requests, including subscribing, retailing, and answering readers’ questions about the magazine or the service. In some special seasons, I was also asked to design formats for data gathering such as surveys, opinion polls and questionnaires.

Once, an IT secretary from Sony called to order 80 pieces of the latest The Journalist for the company meeting next morning. Immediately, I contacted all the relevant departments to make it happened in an hour. However, it was about 6:30pm, she called back to tell when she received the copies she realized she made an incredible mistake about the issue. It was supposed to be the one published last week but the latest. What an urgent matter, due to most colleagues had already gone except editorial groups and journalists. It seemed there was none able to solve it in that evening. However, coincidentally I was still staying in the office and working on the reader opinion sheets. While I got the call, I told her as all workers were gone. It was impossible to make the delivery tonight. But I would try to work it out soon as I could. In the next 2 hours, I had been calling all relevant personnel’s mobile phones, such warehouse and logistic department, to arrange them to come to office one hour earlier next morning so that the delivery would just be arrive Sony right in time for the meeting. Fortunately next morning, everything worked as expected. And I heard the meeting went successfully as well. Afterwards, the secretary became a subscriber for our magazine because she was impressed on the service we offered. She said she adored our awesome service and believed the content in the magazine must be run as thoughtful and detailed as its service is

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  • 海平
    Lv 5
    1 decade ago
    Favorite Answer

    => Can you describe a situation where you have delivered an "Awesome customer service"?

    => I used to work for a weekly magazine, The Journalist, as as assistat back in 2003. I was in charge of handling the readers' requests, such as subscribting, retailing, or answering questions about the magazine or services. During some special seasons, I was also asked to design data gathering formats, such as surveys, opinion polls, and questionnaires.

    => One day, a secretary from Sony IT department called to order 80 copies of the latest Journalist for a company meeting at the next morning. I contacted all the relevant departments immediately, and made sure the order was fullfilled within an hour. However, she called again at 6:30pm telling me that she had received the magazines, and realized that she made a huge mistake about the issue. It was supposed to be the one that published last week, not the latest. This is a serious matter, as most of the colleagues had already took off, except the editorial groups and the journalists. It seemed like there was no way to solve this problem that evening.

    => I got the call while I was still staying in the office working on the reader opinion sheets. I told her that it was impossible to make the delivery tonight as all workers have gone, but I would try to make it happen as soon as possible. Then I started calling all relevant personnels on their mobile phones, such as warehouse and logistic department, to see if they could come to work just an hour earlier the next morning, so that the magazines could be deliveried to Sony before the meeting.

    => Fortunately, everything worked as planned in the next morning, and the meeting went successfully as I have heard. The secretary later became our subscriber as she was so impressed on the service we provided. She said that she adored our awesome customer service, and believed that the content of the magazine would be thoughtful and detailed as our service was.

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