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i cant boot up my computer
i found my computer was infected by trojan 'infostealer'. i use norton to clean it.
but it always pops up a window telling me that a virus has been removed and i need to click 'ok' to close the message box. it keeps on coming out and the filename it cleaned it different. I read the removal notes in Norton and do as it told me to do. It advise me to turn to safe mode and scan the drive. So i turn to safe mode and reboot.
when the screen comes out with 5 choices to boot.
safe mode with internet
safe mode with comman prompt
last time configuration
start windows normally.
i tried every one but it boots up and go back to the same screen again.
can someone help ?
thanks very much
now the question is i cant boot up my computer.
when i turn it on , it goes to the safe mode screen with the above 5 choices.
i tried every choices. but the computer keeps on going back to the same screen after running for a few minutes.
- 多多利奧Lv 71 decade agoFavorite Answer
If the pointer highlights the "safe mode" words, did you try pressing the upward button on the keyboard to choose "Normal mode".
There is a space between "Normal mode" and "Safe mode", you may be missing the option at the top.
- 1 decade ago
Safe mode and scan again.