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i cant boot up my computer

i found my computer was infected by trojan 'infostealer'. i use norton to clean it.

but it always pops up a window telling me that a virus has been removed and i need to click 'ok' to close the message box. it keeps on coming out and the filename it cleaned it different. I read the removal notes in Norton and do as it told me to do. It advise me to turn to safe mode and scan the drive. So i turn to safe mode and reboot.

when the screen comes out with 5 choices to boot.

safe mode

safe mode with internet

safe mode with comman prompt

last time configuration

start windows normally.

i tried every one but it boots up and go back to the same screen again.

can someone help ?

thanks very much


now the question is i cant boot up my computer.

when i turn it on , it goes to the safe mode screen with the above 5 choices.

i tried every choices. but the computer keeps on going back to the same screen after running for a few minutes.

2 Answers

  • 1 decade ago
    Favorite Answer

    If the pointer highlights the "safe mode" words, did you try pressing the upward button on the keyboard to choose "Normal mode".

    There is a space between "Normal mode" and "Safe mode", you may be missing the option at the top.

  • 1 decade ago

    Safe mode and scan again.

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