- 1 decade agoFavorite Answer
Quality management is a method for ensuring that all the activities necessary to design, develop and implement a product or service are effective and efficient with respect to the system and its performance. Quality management can be considered to have three main components: quality control, quality assurance and quality improvement. Quality management is focused not only on product quality, but also the means to achieve it. Quality management therefore uses quality assurance and control of processes as well as products to achieve more consistent quality.
There are many methods for quality improvement. These cover product improvement, process improvement and people based improvement. In the following list are methods of quality management and techniques that incorporate and drive quality improvement.
1. ISO 9004:2000 - Guidelines for performance improvement.
2. ISO 15504-4: 2005 - Information technology -- Process assessment -- Part 4: Guidance on use for process improvement and process capability determination.
3. QFD - Quality Function Deployment, also known as the House of Quality approach.
4. Kaizen - 改善, Japanese for change for the better; the common English usage is continual improvement.
5. Zero Defect Program - created by NEC Corporation of Japan, based upon Statistical Process Control and one of the inputs for the inventors of Six Sigma.
6. Six Sigma - Six Sigma is based upon Statistical Process Control.
7. PDCA - Plan Do Check Act cycle for quality control purposes. Improved versions of this cycle such as STARS methodology and Six Sigma's DMAIC method (Design, Measure,Analyze, Improve, Control) for more general improvement purposes.
希望幫倒你。Source(s): http://en.wikipedia.org/wiki/Quality_management, www.tqm.com.hk