You just about answered your own question. Customer satisfaction are words on signs, ads, etc. The common worker is akin to the bees and ants. They are to live and die for the queen. In this case, the queen(s), are the top 3 to 5 people in the corporate ladder. Of course, they have a job to do in that they are "over"-rewarded by company performance(stock price).
This is the modern work ethic and procedural protocol except at very few lasting places. The final and lasting effect will be the disappearance of the middle class. Thus, the result will be only two classes remaining. At that time, we will then become ready and available to resume taking the jobs that the illegal immigrants have, as we will be forced to to support our families.
When the richest guy in america(buffet) gives most of his money to the second richest guy in america(gates), and he vouches to give it to foreign countries to fight disease,,, go figure.
Slavery in the form of employment is where the workforce is today. Upper management continues to promote screw-ups as middle management, as the uppers know that these being promoted can not and will never replace them. The middles make life hard on the hard-working and loyal workers, because they are viable replacements for them, and they know this. This is why the whiners are often protected, and the non-whiners eased along and eased out.
So, friend, Walgreen's is no different that most any other. The modern corporate slogan for all employees to understand is this: "We're not happy, 'til you're not happy".