when I try to use outlook express while on the internet I get thrown off the internet. also how do I know what version of outlook I am using?
- JaymikalLv 41 decade agoFavorite Answer
Sounds like you probably have a certain setting checked on Outlook Express that will kick you off the Internet if you're using a dial-up connection.
I've had several clients with that problem.
Here's what you do. With Outlook Express open, click on the Send/Receive button, but you'll have to be quick. As soon as the window opens that says it's checking for new e-mail, hit the Cancel button. That window will stay open until you close it.
Now, on this window, look for the little check box that says "Hang Up after checking for mail", or something like that.
Even if you're in the middle of a download, and you open Outlook Express up to check messages, or even send a new message, that will disconnect you from the Internet.
As for checking what version of Outlook you're using, there's a couple of ways to check. Once you open Outlook Express, it'll say on the splash screen what version it is, or if Outlook Express is already open, then go to the menu bar (file, edit, view, etc.) and click on Help, then About.
If your computer is XP, and you're up-to-date with your Windows updates, then you're running version 6.
Good luck! Hope this helps!Source(s): Microsoft Certified Tech w/ 13+ Years of Experience
- EJULv 51 decade ago
I don't know why you get thrown off, but to check version at the top click help then About Outlook Express
- Anonymous4 years ago
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