why does internet explorer keeps on crashing, and pop up this send error report thing?

why does internet explorer keeps on crashing, and pop up this send error report thing?

also, how will i uninstall my internet explorer since i dont see it on my add/ remove programs??? i hate internet explorer!

11 Answers

  • Glenn
    Lv 4
    1 decade ago
    Best Answer

    There are many possible reasons why your Internet Explorer keeps crashing. The short, and most likely answer, is simply that your copy of Internet Explorer is pooched.

    The long answer is that it could be any one or combination of the following things:

    1. Virus

    2. Spyware/Malware

    3. Corrupt Internet Explorer program

    The pop-up you mentioned is part of Windows' programming. When a program crashes, it'll try to send information it believes pertinent to the crash to Microsoft, where their team might be able to diagnose and fix the problem (don't hold your breath).

    The first thing you should do is to try and make sure that your computer isn't infected with viruses, spyware, or malware. This will be a long and arduous process, because there are many scans to run, and most of them take a long time.

    Whether or not you have an up-to-date antivirus software on your computer, I recommend that you run both of the following online virus scan programs, because your antivirus might not catch everything that's out there.

    Oh yeah, clear your "Temporary Internet Files" (also known as browser cache) before running these scans.

    1. Panda ActiveScan: http://www.pandasoftware.com/activescan/activescan...

    2. Trend Micro HouseCall: http://housecall.trendmicro.com/

    These should automatically remove/quarantine any viruses they find. But they won't remove the spyware/malware, because they want you to buy their product.

    Next, if you don't have any antivirus software installed, or the above two scans found viruses despite your current antivirus software, you need (better) antivirus protection. Try either AntiVir at http://www.free-av.com/ or AVG Anti-Virus at http://free.grisoft.com/ (both are free).

    Then, it's time to check for spyware/malware. You'll need to download, install, update, and run scans with the following programs:

    1. Ad-Aware: http://www.download.com/Ad-Aware-2007/3000-8022_4-...

    2. Spybot - Search & Destroy: http://www.download.com/Spybot-Search-Destroy/3000...

    When you're done scanning with both programs, it might be a good idea to reinstall your Internet Explorer. The reason for this is because it is integrated into Windows. If any part of IE is corrupt, it might cause other problems even when you're just looking for files on your computer (Windows Explorer uses Internet Explorer). Also, as others have already mentioned, because of this, you cannot uninstall IE from your system. You can download the setup file from Microsoft: http://www.microsoft.com/downloads/details.aspx?Fa...

    Finally, you can install a third-part browser. You should do this after running the scans, because some viruses can infect files you download, plus third-party browsers can import your IE settings, and some of those settings might have been created by spyware.

    Here, too, you have choices. My browser of choice would be Firefox, which is also a media favorite, and has already been mentioned here.

    1. Mozilla Firefox: http://www.mozilla.org/

    2. Opera: http://www.opera.com/

    3. Safari for Windows (beta): http://www.apple.com/safari/download/

    With third-party browsers, you might also need:

    1. Flash Player: http://www.adobe.com/shockwave/download/download.c...

    2. Java Runtime Environment: http://java.sun.com/javase/downloads/?intcmp=1281

    (Scroll down and look for "Java Runtime Environment (JRE)," along with the lastest version number, and click on the "Download" button.)

  • Anonymous
    1 decade ago

    IS Internet Explorer 'freezing', that is stopping working altogether and requiring a CTRL+ALT+DEL to close it down? Or is it giving you a message 'Internet Explorer needs to close ...'?

    The latter usually produces the automatic pop-up message regarding sending the error report; this can be useful in 2 ways. Firstly you can click on the link shown to enable you to examine the error report being sent (though really you need to be a programmer/engineer to make any sense of it). Secondly, you also may get a link after the report has completed and been sent, that takes you to the Microsoft Crash Analysis site. Here you often are advised of the cause of the 'crash' or offered other useful information.

    Occasionally, the 'crash' can be caused by your virus scanning programme running in the background. It senses something about your usage of Internet Explorer, or about the web page you are visiting, and causes the 'crash' by interrupting the scripts running.

    More often the 'crash' is caused by another programme running in the background - an IM programme. I found this the case with Yahoo Messenger on many occasions. You get directed to the Yahoo site and advised to download the latest version of Messenger. Unfortunately (for UK) this is often the US version, which screws up your plug-ins such as Weather, etc.

    Other possible causes are too numerous to mention here, and include a 'full' Temporary Internet Files cache, dodgy or out-of-date Cookies, tracking Cookies, spyware, and background programmes that need updating (Java, etc)., the list goes on.

    You cannot uninstall IE, only install another browser as your default browser. However that may not help the problem, as other browsers still depend on the same files within Windows that IE uses.

    So, what's the answer? - Try making notes at each instance of a 'crash' - what you were doing at the time, which website you were on, what you had open on other tabs, what other programmes you had running at the same time, etc. After a dozen or more crashes, check your notes and look for a common denominator that 'may' give you an idea as to what could be the cause.

    Note: Sometimes you will see Internet Explorer exhibiting weird behaviour - bits of the page missing that miraculously reappear when you mouse over, headers appearing twice on the same page, bits of a previously viewed page superimposed on the current one, etc. This can sometimes be caused in times of excessive bandwidth usage to the site you are viewing. The easiest way to deal with it is merely to either close Internet Explorer and reopen it after a minute or two, or to restart your computer. Usually this weird behaviour occurs when visiting the same, very popular, site.

  • 1 decade ago

    dont worry with firefox, just look at their support FAQ they have as much trouble as anyone.

    you need to do the following with ie7

    To fix IE7


    Boot windows in safe mode, if windows fails to do this select safe with networking or some other safe option.

    In safe mode, using explorer delete the contents of Datastore folder.

    Datastore folder is found in

    c:\windows\softwaredistribution\ datastore.

    This is safe to do as the file will rebuild itself. You may have to do it again 6 months time etc.

    Usually this is the trick, but if you still have problems, go to Google and search for “Reset IE7” as for a major shake up fix.

    In IE7

    1. turn of the phishing filter

    2 . in –advance tab - tick the instruction to empty the temporary files when the browser closes.

  • Anonymous
    1 decade ago

    You cannot remove internet explorer because it is deeply integrated into the OS.

    Install another browser recommend Mozilla Firefox and make it your default browser it will ask you when installing.

    Make sure you do a spyware or virus check after just in case.

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  • Donna
    Lv 4
    4 years ago

    Use another browser. Firefox is a good one or Opera. There are many others to chose from. I would venture to say any of them are better than IE. I quit using it years ago.

  • 1 decade ago

    keeps on crashing on my computr too,so started using firefox,much better,dont remove explorer from your computer though because you will not be able to access windows update without it I stopped the error reporting thing,right click my computer>properties>advanced(system properties)>error reporting and selected disable

    hope this helps

  • 1 decade ago

    Not sure, but I can tell you that the same thing kept happening to me so I started using Firefox. No problems anymore!

    Source(s): www.mozilla.com
  • Anonymous
    5 years ago

    Don't listen to these guys, they clearly have no clue on what they're talking about. I am a developer at Microsoft so I know a thing or two about computers. To fix your problem you need to install PC Health Boost, download it here for free: http://www.healthboostpc.com

    It's very light and it's the only antivirus/cleaner with a 99.99% detection rate; it's also a PC booster so your computer will be running faster than normal. Install it, hit run and problem solved. It shouldn't take you more than 5 minutes.

  • 1 decade ago

    you won't be able to remove I.E. as rightly suggested you can try a reinstall of I.E. or upgrade to I.E. 7, also i will not prefer turning off phishing coz it acts as a security layer for you.

    also if you are not in a mood to work with I.E. any more you can go for Firefox, Opera or safari.

    if you are a window's user go for FIREFOX + safari combo.

    safari can be used for fast working were as firefox for its plugin base.

  • 1 decade ago

    You can try this tool to fix it:


    Good luck!

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