I just bought a new HP laptop. The battery doesn't charge but when it's plugged it in works.?

So i bought a brand new hp laptop with windows vista and i accidentally kept using it until it ran out of battery power. i plugged it in and it turns on but the battery meter says 0% available (plugged in, not charging). I have tried using different outlets and taking out the battery but nothing worked. please help

8 Answers

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  • 1 decade ago
    Favorite Answer

    By all means, call HP support and report the problem, they will either be nice and send you a new battery or at the very least make you prove that you bought the machine new and the proof of purchase and then send you a replacement battery. Don't do anything to void your warranty!!!

  • 1 decade ago

    Well if you just bought it brand new from a store you can exchange the laptop where ever you got it, as long as its less than 10 days also you might want to change the battery, youre covered under HPs coverage and if they cant help you over the phone then you can also take it to an HP repair center where they can order the parts for you and do the labor of checking it out - at no charge ofcoarse.

  • Balk
    Lv 6
    1 decade ago

    It takes time for the battery to charge, but try charging the battery overnight. If the battery hasn't recharged fully or not at all, then return the laptop.

    If the battery has charged but the meter still says zero, then the problem is either a software one, or the circuit in the laptop which checks the battery strength is faulty. In either case, just return the laptop for another new one.

  • caton
    Lv 4
    3 years ago

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  • 1 decade ago

    Take it back while it's still under warranty, the battery should charge and hold it's charge for at least 3 hours of steady use.

  • Jay
    Lv 4
    1 decade ago

    I would take the laptop back and tell them that the battery doesn't work on it. The battery on my own Toshiba laptop leaves alot to be desired. But, fortunatley for me. I like to keep mine plugged in.

  • Anonymous
    1 decade ago

    turn it off and let it charge all night. if a battery gets to low it has to recharge completly. if that dosnt work then get a new battery or contact Hp and let them know about your problem

  • Anonymous
    1 decade ago

    was having the same problem ended being the battery

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