Does anyone have advice regarding independent phone service versus using Qwest?

A friend recently changed her phone service to Northstar Telecom. She has most of the features I have or at least the ones I use. She pays a lot less then I pay thru Qwest. I am trying to figure out if this is to good to be true or if it is worth looking into.

2 Answers

  • joe r
    Lv 7
    1 decade ago
    Favorite Answer

    I am a tech for a "reseller" or CLEC... there are good and bad to switching from the "main" phone carrier in your area to a reseller


    normallay lower rates

    usuallay faster / better customer service when calling in for billing issues


    outside lines are only leased from the "main" phone provider in your area, and resold to you, so it is another link in the chain...

    some companies do not have there own inside technicians (be sure the company you are switching to has inside techs, if you do not know how to troubleshoot and repair your phone lines)

    may or may not offer wire maintanace...

    if there is a trouble on your line, the "main" company which owns the lines outside is responsible for the outside wire repairs, you, or your local reseller is responsible for inside troubles.... while most troubles can be diagnosed with a line test, sometimes the test is inaccurate, and you have to wait for 2 techs to come out before the issue is resolved..

    I say, if the company HAS an inside wire tech (or you or someone you know can maintain the inside wiring) and can offer you wire maintanace, then it should be worth it to switch...

    if you have a high speed internet connection (cable modem, or DSL) you could save even more by getting VoIP from either your cable company, vonage, or some other internet telephone provider..

  • 4 years ago

    honestly, in Hell, we are able to all be Qwest helpdesk (helldesk?) monkeys. The devil and the CEO struck a company deal decrease back interior the 90s. that's the only reason they nevertheless exist.

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