My dad bought a receiver with the performance service plan (PSP). When it stopped working, we toook it to BB, they said we could get a new one, eventhough it wasn't a replacement plan. Problem was that they didn't have a receiver with as many watts as the one we had, at a same price, only the +$100 expensive ones had as many watts, so if we chose equal watts, we would have to pay more. My dad told them that they should fix our receiver because that was what was in the contract. They said no, because it's more expensive for them to send the unit to service, and we should get a new one. My dad yelled at their f*ing faces because we had also been scamed from them before, this time dealing with a computer, and they didn't even fix it, they gave it to us just the way it was because there were only a few days before the warranty expired, so they were just stalling. Not too long ago, I took my iPod with warranty, and when I got it back they wanted to charge me $28 because Apple said there was nothing wrong with it (lazy bastards didn't check it throughly), my dad was with me and yelled at their f*ing faces again, telling them about the receiver and the computer, the guy got freakin red, and waived the fee, I'm not shopping for my electronics again at Best Buy, I now changed to Circuit City.