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An agent for the Internal Revenue Service is told by her boss to be tougher with the?

An agent for the Internal Revenue Service is told by her boss to be tougher with the

people she audits. The same day, she receives a memo saying that IRS agents must be

friendlier to gain the public’s cooperation and improve the agency’s image. She would

probably feel stress, due to

A. role conflict. C. physical demands.

B. task demands. D. role ambiguity.

2 Answers

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