Anonymous asked in Cars & TransportationBuying & Selling · 1 decade ago

Insurance co is going to pay for my stolen car but they offered 3,000 less than the blue book?

I had a 04 Honda CRV that looked new. I kept it up very well. It had less than 30,000 miles on it. It was in excellent condition. USAA is giving me 15,800. I looked at the blue book and they say 19,700. Can they do this or can i get the blue book value?

4 Answers

  • 1 decade ago
    Favorite Answer

    All insurance companies have set limits on how much they pay out in a total loss situation, usually NADA retail. USAA is a very good insurance company, and you can usually bet that they are giving you full value for your car. You can go to and find the value there. If that is more, you can hold out for more with the insurance company.

    This is precisely why Gap insurance is important. Gap pays the difference in these types of circumstances.

    Source(s): Director of Finance 15yrs
  • 1 decade ago

    Do not accept there offer counter with the kelly or higher they are trying to Burn you dont let it happen. If you have to threaten them with an attorney. Good Luck

  • 1 decade ago

    don't know, but how could u prove the former mileage on the car? U better be lucky that their willing to pay that much.

  • Anonymous
    1 decade ago

    In order to increase the value with the insurance company you MUST prove the value, and that does not mean that the insurance company will budge. However, before you settle there are several things you can do. 1) book the car with KBB and print 2 reports, 2) go online and shop for a like vehicle in like condition and build a file (2 sets of each vehicle) to help prove value, 3) obtain an independent appraisal from your local Honda dealer (let them know you need a little help and that you will be replacing the vehicle) 4) with all of this create a letter of demand stating what your vehicle is worth and that you expect to be paid that amount, 5) also discuss injuries with them, whiplash, backaches, shoulder pain, etc (you probably ave some.

    Insurance companies are notorious for their short claims, unfortunately it is our responsibility to prove value when they attempt to short pay. That takes a little work but is worth it in the long run.

    Some claims-settling tips

    Track all of your expenses associated with the crash. They may be reimbursable under your auto insurance policy. Some examples of these expenses include mileage for a visit to the doctor’s office as a result of the crash, the cost of a police report, or meal expenses if called into court for the crash.

    Don’t have the vehicle repaired before the insurance company claims adjuster has evaluated the vehicle’s damage. But, protect the vehicle from further damage (i.e., cover broken windows with plastic).

    Keep copies of all your paperwork for future reference.

    If the vehicle isn’t drivable, don’t abandon it at the crash scene. Make arrangements to have the vehicle towed to your home or a garage or repair facility of your choice.

    You have the right to choose your repair shop. Your insurance company may request you to obtain written estimates from vehicle repair facilities indicating the cost to repair the vehicle. Some insurance companies won’t ask for estimates, but will request you bring the damaged vehicle to their claims facility for an analysis of the damage. Also, some insurers provide a list of recommended shops to save policyholders time and hassle. But remember, it is always your choice where to take your car for repairs.

    You have the right to negotiate the settlement with the claims adjuster. If you’re having a difficult time with the adjuster, contact the company directly and ask to speak with the consumer services department or the claims division manager. If you still find the settlement unacceptable, you can use the arbitration or appraisal procedures outlined in your insurance policy. Most arbitration and appraisal procedures work by you hiring an independent arbitrator or appraiser at your expense. Once the arbitrator or appraiser agrees with you or the company, the claim is settled at that amount.

    If you feel that you’ve exhausted all efforts with the insurance company, you can contact the Department of Insurance Consumer Hotline. The Department, which regulates all insurance agents and companies within the state, will provide you with information and advice on how to proceed.

    (When disputes arise): If you think your carrier's damage settlement offer is too low, you may ask your carrier for a form of arbitration to resolve the dispute. This process may take two to six weeks, but generally speaking, you will not have to wait for payment. In most cases, the insurance company will pay you the amount it offered immediately, and you'll get the rest when and if the dispute is resolved in your favor.

    On the other hand, if you disagree with an offer from the other party's carrier, you may or may not be offered such dispute resolution. If not and the amount in dispute is significant, it may be worthwhile to take legal action.

    If you still can’t seem to reach an agreement, you always have the option of seeking legal advice. Remember, you are responsible for these legal fees. It is important to note that by obtaining legal counsel you sacrifice your ability to represent yourself directly with the insurance company. This means all future correspondence regarding the claim will be handled through your attorney.

    Dealing with the insurance company mostly takes you getting your facts straight and being able to stand your ground that your claim is legit. The first step in working through a claim is to go to your insurance agent. Hopefully you have a decent relationship with your agent so that he will listen to your concerns. If you are hitting a brick wall with the claims department it can help if your insurance agent will step in and plead your case.

    Agents work on commission thus your business should be important to them. If you have done steady business with the agent renewing your policy faithfully and paying on time the agent should be in your corner. This again is if your claim is factual and legit.

    If the agent is unhelpful or “too busy” to help, move up the chain of responsibility. Ask for the claims department phone number and call to see what is holding up your claim. Ask why it is not being settled so you can dispute any facts that are incorrect. It might be a simple error that once corrected gets your claim pushed through.

    If the first person you speak with at the insurance company cannot help again move up the ladder. Ask for a supervisor or if there is a different department in which could help you. If they refuse to cooperate with you ask for the customer complaint or fulfillment department. Insurance departments have such divisions so they can fix any areas in which they have problems and make their response to customer better. If you feel there is something they need to know do not be afraid to talk to them.

    When you phone the insurance company always come prepared with the facts in front of you. Have all of your documents within arm’s reach so that when you are on the phone you can read off of the police report, etc. It will not help your case if you have to put down the phone and search for this or that.

    Be ready to fax, email or send in the mail your documentation. Seeing is believing is a catch phrase for a reason. The insurance company might take your side once they see it in black and white. The quickest way to get them the documentation they request is with a fax machine. If you do not have access to that some will allow you to scan in the information and email it to them. Other companies will want the documentation sent to them in the mail. If you do this choose one of the options at the post office where you get confirmation of delivery.

    If after receiving the documentation the insurance company decides to still dispute your claim there are still more steps you can take. One of the best things to do is to call your local or state’s insurance department. The people working at the department of insurance are full of knowledge and you can put that to good use.

    Ask the department of insurance any questions you have and be specific about your claim. You might find out that you have been incorrect and your claim is not legit. On the other hand they might be able to tell you the exact steps or words to say to your insurance company to get the claim accepted. If the latter happens keep a record of who you spoke with and at what phone number. This way if your insurance company still is unhelpful you can ask them to call and confirm the information you received from the department of insurance.

    If you have gone through all these steps and still have a dispute it is probably time to get a lawyer. A lawyer with an insurance law background can get to the root of things pretty quickly. You will now have to pay the lawyer from the settlement but if you have already spent months of time and effort on this it can be money well spent.

    Hope this helps, Chuck

    30 years/thousands of car deals

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