I've had DISH network, and I'm currently on DirecTV.
My wife says if I *ever* switch back to Comcast, she will divorce me, and I'm not sure she's kidding.
The picture is *so* much better on satellite. It's 100% digital, you know. During *extremely* heavy rainstorms, we sometimes lose the signal from the satellite, but you know, the same thing happened when we were on cable. You know where they get their programming from? Drive past their offices! They have scads of big dishes, because they get their signals from satellites, too.
We have dual-tuner TiVO units in living room and bedroom and a regular receiver in the office. TiVO is unlike regular DVRs in that it's intelligent. Instead of allowing the hard drive to sit half-empty, it records TV shows that it thinks, based on experience, that we might like. Sometimes we don't care for them, but we've discovered some great shows, like "Footballer's Wives" and "Deadliest Catch" that we'd never heard of before. (If the TiVO needs to record something we've requested, and there's no room on the drive, it simply deletes a suggestion, so that's no problem.)
The advertising for satellite TV points out the cost savings, but it doesn't say anything about the hassle savings. When I need to call in to the satellite company, both satellite companies have gone out of their way to be polite and to get me what I want. (For instance, I bought a PPV show well in advance. They actually give you a 24-hour period, so that you can watch or record it at your convenience, not a particular time. I screwed up and thought I had bought the show for the day afterwards, so I missed it. They gave me another day to watch or record it, no question about it, and they even apologized to me, despite the fact that *I* was the one who goofed.)
Comcast, on the other hand, would keep me waiting on the phone for 30 to 45 minutes, And because they were always dropping the signal for one channel or another, I ended up having to call at least once a week. They also were good about cashing my check without crediting my account. Finally, I went down to my bank and complained that Comcast said they never got my latest check, and I would like them to return it to Comcast's bank, since it was obviously a fraudulent endorsement. Ooh, did they get nasty when a check they had refused to acknowledge was returned to them!
Finally, when we got rid of Comcast, the "uninstaller" took both the digital cable box and the cable modem - but they claimed we never returned the cable modem. I had a paper signed by the uninstaller, and after faxing it to Comcast's local office, and to their office in Philadelphia, I sent a copy to their office in Philadelphia with a threat to sue them, and they finally agreed that we had returned all equipment.
I can't prove that Comcast is controlled by the Mafia, but if they aren't, their incompetence sure produces the same result.
No divorce for me. Comcast has offered me as much as $450 to switch back to cable - but I wouldn't *consider* it. I'd be willing to switch back to DISH network - there isn't really a lot of difference between DISH and DirecTV except that DirecTV has TiVO and nobody else does - but I'd go without television before I'd sign up with cable again.
· 1 decade ago