Deerfield Beach , FL – JM Lexus, the world's largest volume Lexus dealer and subsidiary of $9.4 billion diversified automotive company JM Family Enterprises, Inc., (JMFE), celebrated the grand opening of its state-of-the-art showroom and service center. Jim Moran , JMFE founder and honorary chairman of the board, and Pat Moran , JMFE chairman of the board , welcomed automotive industry leaders and distinguished community members to the $24 million , newly renovated facilities.
Some of the dealership's improved technologies and facilities include:
· Vehicle maintenance is now performed by teams of associates in an assembly line process, reducing service time by 75%. Technicians service more than 300 vehicles per day and have the capability to process 800 vehicles per day.
· Service consultants welcome customers and use a Mobile Service Advisor (MSA), a wireless digital notebook to record important data about the customer and their vehicle. During this entire process, customers remain in the comfort of their vehicles.
· An $18 million, 120,000 square-foot, three-story service facility allows JM Lexus associates to complete almost every visit in less than one hour, including a complimentary car wash.
· A $6 million, 37,000-square-foot showroom, where associates sell 500 to 600 new and 150 pre-owned vehicles monthly.
· 3.5 acres of land adjacent to the property was transformed into a 325-space storage lot for new and pre-owned inventory.
· A new 4,100 square-foot Fitness Center , complete with men's and ladies' locker room facilities and exercise equipment, was constructed so that associates maintain a healthy work/life balance.
These investments significantly advance the dealership's service technology and capabilities, directly saving customers' time and money. Enhancements to the showroom's design allow JM Lexus associates to deliver high-quality, premier service and ensure future growth in a highly competitive industry.
“At JM Lexus, our goal is to continually find innovative ways to ensure that each of our customers is treated like family and receives the ultimate level of personalized service,” said Pat Moran. “Now, with our beautiful new facility, we can provide that outstanding service in a warm, elegant, and inviting atmosphere. Today's celebration also provides an opportunity to highlight the expertise and talent of our dedicated associates who make JM Lexus the premier Lexus dealership by the outstanding jobs they do each day.”
“Thanks to our associates and all their hard work, JM Lexus is the best of the best,” said Jim Moran. “Each customer who buys a luxury vehicle through our dealership becomes a part of our family and has our guarantee that the experience will be rewarding in every way.”
Jim Moran and Pat Moran welcomed Jim Press, president and chief operating officer of Toyota Motor Sales, U.S.A. , Inc. (TMS); Bob Carter, group vice president and general manager for TMS' Lexus Division; City of Margate Mayor Joseph Varsalone and City Manager Leonard Golub. The entire JM Lexus team will also be on hand including Jim Dunn, vice president and general manager of JM Lexus and Ken Czubay, vice president of JM Lexus and president of Southeast Toyota Distributors, LLC, a subsidiary of JMFE.
When visiting JM Lexus' new showroom, customers enjoy one of the dealership's founding principles – treating each customer like a guest in their home. The Great Room is an open, inviting area where customers can relax and enjoy the car-buying experience, just steps away from an indoor bistro serving fresh cappuccinos. A decorative curved ceiling creates a rotunda-like feel accompanying plush furniture and broadband Internet access.
The celebration included tours of the dealership's redesigned facilities, with emphasis on the showroom and service center. The event also featured remarks by both Jim Moran and Pat Moran including prominent guests such as Press and Mayor Varsalone, along with a ribbon-cutting ceremony, complete hors d'oeuvres and refreshments.
More About JM Lexus
Located in Margate , Fla. , JM Lexus encompasses more than 18 acres and is the largest volume Lexus dealership in the world, generating the highest sales volume among more than 200 Lexus dealerships in the United States . The dealership also boasts one of only a few Lexus Body Shops in the country.
In 2005, JM Lexus had another record sales year, selling 7,358 new and over 1,500 pre-owned vehicles. The dealership is also ranked No. 3 in the country for Lexus certified pre-owned sales.
Complete customer satisfaction is a primary goal at JM Lexus. In 2005, the dealership earned the “Elite of Lexus” distinction for the ninth consecutive year. The honor has been bestowed upon JM Lexus each year since it opened. Owner satisfaction scores were calculated from over 6,000 responses based on combined sales and service customer surveys.
JM Lexus was the first new car dealership to receive the prestigious J.D. Power and Associates Certified Retailer Award and is the first dealership to receive the award for nine consecutive years. The Certified Retailer Award is the result of intensive independent surveys of JM Lexus customers by J.D. Power and Associates. In 2005, JM Lexus exceeded the J.D. Power and Associates Sales Satisfaction Survey benchmark by a significant margin in every area of measure.
JM Lexus employs nearly 400 associates, and like all JM Family companies, believes that “ associates are our most important asset .” As such, the company invested significantly in the training and support of its exemplary associates. Large conference and break-out rooms were constructed with cutting-edge audio-visual equipment in order to conduct training, professional development seminars and on-site meetings. JM Lexus associates also enjoy other great benefits that are unique in the industry including comprehensive healthcare coverage, profit sharing/401(k), medical center with full-time doctors and nurses, credit union and childcare services.
JM Lexus is located at 5350 West Sample Road . The dealership is open from 9 a.m. to 9 p.m. Monday through Friday, 9 a.m. to 8 p.m. on Saturday and 11 a.m. to 6 p.m. on Sunday. For more information about the dealership's extended hours for its Service and Parts Departments and Body Shop call (954) 972-2200 or toll free (800) JM Lexus.
About JM Family Enterprises, Inc.
JM Family Enterprises, Inc. (JMFE) ( www.jmfamily.com ) is a $9.4 billion diversified automotive company ranked by Forbes as the 17th largest privately held company in the U.S. It is currently ranked No. 40 by a survey in FORTUNE® magazine of the 100 Best Companies to Work For in America and No. 77 on the InformationWeek 500 listing of the nation's leading information technology innovators. JMFE's primary subsidiaries include: Southeast Toyota Distributors, LLC (SET), World Omni Financial Corp., JM&A Group, JM Service Center, JM Lexus and JMsolutions. Headquartered in Deerfield Beach , Fla. , JMFE has major operations in Jacksonville , Fla. , Mobile , Ala. ; Commerce and Alpharetta , Ga. , and St. Louis , Mo.