Dear Mr. Rogers
Thank you for your letter dated May 10 pointing out faults in the pens supplied to your order number 8562. This has caused us a good deal of concern and we are glad that you brought this matter to our notice.
We have tested a number of pens form the production batch you mention, and agree that they are not perfect. The defects have been traced to a fault in one of the machines, which has now been rectified.
Please arrange to return to us your unsold balance of 377 pens; thecost of postage will be reimbursed in due course. We have already arranged for 400 pens to be sent to replace this unsold balance. the extra 23 pens are sent without charge, and will enable you to provide free replacement of any further pens about which you may receive complaints.
We apologize for the inconvenience this has caused you.
Managing Director, Royal Formosa Company
- StephanieLv 51 decade agoFavorite Answer
Dear Mr. Thomas,
We accept your apology and are also appreciated that you can make another new products for the replacement. You are so kind of thinking about the situation of our receiving the complaints from our clients and offering us more new products to offer them.
Hope this drawback won't be happened again, and we will have further cooperation soon.
- 1 decade ago
請安排把你的377支鋼筆的未賣出的平衡返回到給我們那裡； 郵資的thecost 將被及時償還。 我們已經安排400支鋼筆被送替換這未賣出的平衡。 額外的23支鋼筆被免費送， 並且將使你能夠提供你可以收到抱怨的任何更進一步的鋼筆的免費替換。
2007-05-29 20:25:00 補充：
- 1 decade ago
Dear C.Thomas Jan;
Thanks of your prompt reply about my letter dated on May 10th. I am glad to hear you will take your responsibility for our rest of unsold pens. But I think the most important thing is if you could solve the problem of pens caused from production. And I wish this will not happen again in the future. Or it will damage our business reputation.
I also hope you could pay more attaention on your product quality control.