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what is Six Sigma?

what is Six Sigma? and how is it work? do you have any refer book?

1 Answer

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  • 1 decade ago
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    Six Sigma revolves around a few key concepts.

    Critical to Quality: Attributes most important to the customer

    Defect: Failing to deliver what the customer wants

    Process Capability: What your process can deliver

    Variation: What the customer sees and feels

    Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels

    Design for Six Sigma: Designing to meet customer needs and process capability

    Reference Books:

    What Is Six Sigma? (Paperback)

    by Pete Pande, Larry Holpp

    Getting Started in Six Sigma

    By: Michael C. Thomsett

    六西格瑪管理手冊

    作者:李國彬

    出版社:憲業

    出版日期:2007 年 03 月 28 日

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