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what is Six Sigma?
what is Six Sigma? and how is it work? do you have any refer book?
- PKW ( PJR )Lv 71 decade agoFavorite Answer
Six Sigma revolves around a few key concepts.
Critical to Quality: Attributes most important to the customer
Defect: Failing to deliver what the customer wants
Process Capability: What your process can deliver
Variation: What the customer sees and feels
Stable Operations: Ensuring consistent, predictable processes to improve what the customer sees and feels
Design for Six Sigma: Designing to meet customer needs and process capability
What Is Six Sigma? (Paperback)
by Pete Pande, Larry Holpp
Getting Started in Six Sigma
By: Michael C. Thomsett
出版日期：2007 年 03 月 28 日