My name is Thomas W. Brown from Lynn Ma. and I would like everyone out there to know that the service department at the Atlantic Toyota dealership in Lynn Ma. is "Absolutely" the worst one that I ever had the misfortune to become acquainted with. I recently brought my new top of the line 2013 Avalon in because the roof liner was becoming loose around the moon roof area, no big deal right ? , as it turns out , it was and still is a very big deal ! While attaching the loose part of the liner a mechanic ( who shouldn't be in the cabin of a new car with white interior to begin with )( after being there twice to fix ,what I originally thought was a small problem), got adhesive stuck on the inside of the liner, brought it back twice again while they tried to clean it off , couldn't clean it off so now they had to replace the whole liner, after they replaced the WHOLE liner they tangled up the drivers side seatbelt and broke the passenger side visor, brought it back again, fixed the seatbelt , couldn't fix the visor so they sent out for a whole new one, brought it back for that to be installed and of course they messed it up and now have to send out for a clip to cover the screw hole that they lost , did I mention how dirty the car was after each of these time consuming, frustrating visits ? Bottom line, I will never buy another car from them nor will all of my friends and family members !!! by the way, this was my second car from this dealership ( 2005 Camry ) Too bad, because Toyota makes a nice car !