Warranty Coverage: We own a 2004 Ford Freestar with transmission failure (no cooler flow). Similar problems?

The vehicle was originally purchased and licensed in Canada, with a 5 year 60K power train warranty. The vehicle is currently registered in washington and has 58K miles. We are the second owner and our paperwork says "balance of factory warranty" but Ford insists they can only be held to the US 3 year 36K warranty. A "secret warranty" might also apply, but we are not sure. The dealer insists that only the torque converter is bad, but an independent mechanic suspects additional problems...

Information about warranty law, similar problems with Freestars, and the reliability of the dealer's diagnosis would be appreciated!

3 Answers

Relevance
  • Anonymous
    1 decade ago
    Favorite Answer

    Okay try this, first the vehicle has be completely clean on the exterior as well as in the interior (sounds funny but it helps).

    Call the dealership and ask to speak to the senior service manager and explain everything to him.

    If that does not work call the Ford Motor Company and speak to the customer service department and again explain everything.

    If all fails call back the dealership speak to the same person that you did earlier and ask if there is anyway that they can do what is called a "goodwill service for you", tell them that after they fix this vehicle you are planning to buy another Ford for your son or daughter next year and see what they do for you.

    If you get nothing from Ford have a independent transmission shop repair it for you and sell it.

    If you get Ford to fix it for you drive it for a short while and sell it as well.

    Either way you have learned a valuable lesson, never buy a Ford.

    • Login to reply the answers
  • 1 decade ago

    Have it fixed in Canada, then it's Canadian warranty again.

    • Login to reply the answers
  • 1 decade ago

    YOUR BEAT,.......STEP UP AND BUY A NEW TRANS AND STOP YOUR WHINING,crybaby,that`s what you get for buying a ford!!!!!

    • Login to reply the answers
Still have questions? Get your answers by asking now.