how do i get rid of this?

there's a button in my launch pad next to the clock on the computer. it always has a bubble note coming out of it that takes me to I know it's a virus itself, but how do i get rid of it?

3 Answers

  • Ted B
    Lv 6
    1 decade ago
    Favorite Answer

    It's a malware. For removal instructions, go here :

  • 1 decade ago

    You have a Smitfraud infection. Most people like to hear the easy answers, So I will give that first.

    SUPERAntiSpyware has performed well at removing Smitfraud in my tests. For a download link, and complete configuration and usage instructions, visit this link at my site:

    If it fails, please follow these instructions...

    Download SmitfraudFix:

    Follow instructions in the "CLEAN" section on that page


    process.exe is detected by some antivirus programs (AntiVir, Dr.Web, Kaspersky) as a "RiskTool". It is not a virus, but a program used to stop system processes. Antivirus programs cannot distinguish between "good" and "malicious" use of such programs, therefore they may alert the user.

    After you run Smitfraud fix run AVG AntiSpyware

    Download AVG Anti-Spyware:

    Click Run to start the download and once again to start the installation process.

    Select your language and click OK

    Click Next, I Agree, Next, Install and then Finish

    You will now be bought to the main screen. This is the screen you will be brought to if you click the AVG Anti-Spyware icon that has been placed on your desktop.


    Automatic updates are on by default for the remainder of the 30 day trial period. After the 30 day trial expires you will have to manually update AVG Anti-Spyware (to use the manual scanner, which remains after the trial expires) or purchase a subscription to continue to receive automatic updates.

    Once your trial expires, AVG Anti-Spyware will have to be manually updated by clicking Update on the main screen and selecting Start Update.

    Resident Shield

    AVG Anti-Spyware Resident Shield is on by default and will offer active spyware protection for the remainder of the 30 day trial period. After the 30 day trial expires, the Resident Shield will no longer be actively protecting your computer from spyware threats. To continue to receive protection from Resident Shield, you must purchase a subscription to AVG Anti-Spyware.

    I suggest running only one active spyware guard. If you already have an active guard, you could turn off Resident Shield from the main screen, under the "Status icon" by clicking Change State next to "Resident Shield."

    Alternately, you could disable your current spyware guard and sample Resident Shield for the 30 day trial period.



    From the main screen, click the Scanner icon.

    Click the Settings tab.

    Click "Recommended Actions" and then select "Quarantine".

    Under "Reports" select Automatically generate report after every scan

    Reports could be found by clicking the "Report icon" on the main screen.

    Resident Shield

    From the main screen, click the Shield icon.

    Check the box to Remove tracking cookies automatically

    Running a Manual Scan

    From the main screen, click the Scanner icon.

    Select Complete System Scan to begin scanning

    Do not use the computer during the scan, it may interfere with AVG's ability to detect.

    When the scan has completed, any threats that AVG Anti-Spyware has detected will be displayed.

    The recommended action should be set to Quarantine. If not click Recommended Action and select Quarantine.

    Click the Apply all actions button at the bottom.

    When AVG Anti-Spyware has finished, it will display the message All actions have been applied.

    Run Panda ActiveScan

    Panda ActiveScan:

    Once you are on the Panda site click the Scan your PC button

    A new window will the Check Now button

    Enter your Country

    Enter your State/Province

    Enter your e-mail address and click send

    Select either Home User or Company

    Click the big Scan Now button

    Allows the ActiveX component to install

    It will start downloading the files it requires for the scan (Note: It may take a couple of minutes)

    When download is complete, click on My Computer to start the scan

    When the scan completes, if anything malicious is detected, click the See Report button, then Save Report and save it to a convenient location.

    If AVG AS fails to remove something or Panda Active Scan detects something (Panda does not clean, it only detects) and you need further assistance, you can reach me at:

    Best regards,


  • Tyler
    Lv 4
    1 decade ago

    Try some of these free virus removers

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