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How do you unfreeze a creative zen v?

i pluged it into my computer and it wont turn on and when i try to put music on it says my mp3 player is not connected

3 Answers

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  • 1 decade ago
    Favorite Answer

    Your Zen is not connected to your PC, restart your PC and try different USB ports on your computer. Failing that, try Creative's website for support. It could be that the hardware is faulty (if it's brand new) or that you need to troubleshoot the problem using Creative's online help.

  • Anonymous
    1 decade ago

    If it's anything like the Zen Sleek there is a reset button near the computer connection. You'll need a needle or similar to press it though as it's in a hole.

  • 1 decade ago

    To reset it you need to hold the on button on and then press the reset button on the bottom with a paperclip or something similar.

    If that doesn't work all Creative. Your firmware (or whatever it's called) might be bad.

    Source(s): ZVM Owner
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