Starting up the PC ...Why does it not always pick up the modem?

When I boot up ..all goes well apart from the modem connecting. 50% of times it does not connect , so making internet connection imposible. I have to re-start, sometimes twice. Then it picks up ..and all is well. Its very annoying ...anybody able to advise ?

1 Answer

  • 1 decade ago
    Favorite Answer

    Modems are like little microprocessors and sometimes they can just stop working. Or, they might need to be "rebooted". No guarantee this will work but you can try disconnecting both ends of the ethernet cable and phone line and unplugging the modem from the power source. Use some compressed air to clean any dust or grit from the ports and visually examine the cable contacts to make sure there's no corrosion or obvious problems. Reconnect everything and try it. If the problem persists you could contact your ISP to see if they can do a line check. If no problems are noted perhaps they could provide a replacement modem (if they provided the original.) If you bought the modem yourself you could see about replacing it under warranty. Hope some of this helps.


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