Yahoo Answers is shutting down on May 4th, 2021 (Eastern Time) and beginning April 20th, 2021 (Eastern Time) the Yahoo Answers website will be in read-only mode. There will be no changes to other Yahoo properties or services, or your Yahoo account. You can find more information about the Yahoo Answers shutdown and how to download your data on this help page.

How do you remove a Virus from your computer?

I purchased Norton Anti Virus software but it will not remove a couple of viruses! One of the viruses is a Trojan.

8 Answers

  • Favorite Answer

    If Norton is finding the virus, but not removing it after sever scans, than most likely, it has something to do with your system restore feature; a place that Norton cannot get to. What you have to do first is turn it off. Follow this path to get to your system restore options: Start/All Programs/Accessories/System Tools/System Restore. Click on the "System Restore" tab. Then click "turn off system restore", then click OK. If any warnings come up, just click OK. Run Norton again. This should get rid of your problem. If it does not, reboot and run Norton again. Your system restore should remain off during this whole process. Now you should be problem free. You can just follow the path that I mentioned above to turn back on your system restore.

  • 5 years ago


    Source(s): Industry Top Antivirus Software -
  • Hi,

    I am not trying to scare u but it is a very tedious procedure. I have Norton internet security and i was able to remove all trojans but it took me 3 days.

    What i did is registered at They will tell u exactly what u shud be doing. U can trust them coz they helped me in removing trojans and spyware.

    Or u can format ur hard disk and install a fresh operating system. This is probably the fastest and the best way out.

    Hope that helps.

    Hasnain Mir Mohammed

  • 1 decade ago

    I suggest that you try to carryout system restore to a day previous to the day when there was no virus or any problems. It may be a few weeks or months back. You have to decide the date. Detailed instructions are posted at

    The problem is likely to be solved. Then,You insatll a standard antivirus soft ware such as Norton, AVG , Avast ( free antivirus software and Ad-aware, Ewido ( free spyware removers). You can download free softwares at and

  • How do you think about the answers? You can sign in to vote the answer.
  • 1 decade ago

    with norton updated do a full scan in safe mode

    after scan note name of any it says it wont clean (normally ask to delete it tho)

    and look on for the name and see what removal process is

    could also try this online scan

  • 1 decade ago

    I actually use AVG and that gets rid of all my Trojans and viruses when they occur

  • 1 decade ago

    Goto the official website of Symantec & report there!! U will be contacted by their helpdesk soon.

  • 1 decade ago

    u can download antivirus software.

    at the end of this page, u can find two good web sites linkl for antivirus.its free trial

Still have questions? Get your answers by asking now.