how to turn down diplomatically the blacklisted guest requesting for booking?

the caller is a blacklisted and he want to request a im going to turn down his request in diplomatic way

3 Answers

  • 1 decade ago
    Favorite Answer

    Do you know the reason he is blacklisted?

    Also, you don't mention what kind of booking it is, like with a single person? group? conference?

    All that would play a part in my ideal answer, but without knowing any of that my best idea would be to say something like 'Sir, I have already requested the booking for you and it was declined. I am sorry but on this matter there is nothing that I can further assist you with. If you would like to leave a message and your number I will forward that your request was made and rejected to _____ but that is the best I can do, thank you for your time, I am sorry I could not further assist you."

    If he is angry after that there isn't much you can do, but if he gets nasty/starts cussing you - you can always hang up. I don't care where you work, noone deserves verbal abuse.

    Hope that helps!

  • Rachel
    Lv 4
    4 years ago

    All requests greatfully welcomed here.Wait a minute ?-yes -one.!It was from Billy for a shootout.I turned it down because he was only a kid.

  • 1 decade ago

    A booking for what? You could already be booked on all the dates they want. "I'm afraid we don't have any (X product) to accomodate you at this time."

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