I ordered something on HMV website (UK) and they've buggered up my order?

Have been holding on customer helpline for bloody ages now (basically I ordered 3 dvds and they've sent 2 the same and not the one I wanted). I I went into my local store would I have any luck sorting it out there. I'm on a sick day but am willing to drag myself out of bed to sort this out as this is xmas... show more Have been holding on customer helpline for bloody ages now (basically I ordered 3 dvds and they've sent 2 the same and not the one I wanted). I I went into my local store would I have any luck sorting it out there. I'm on a sick day but am willing to drag myself out of bed to sort this out as this is xmas pressie!
Update: i have receipt and dvd's are in their packaging so that's not a prob
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