We have a wonderful outerinfo popup that we can't get rid of any advice?????

2 Answers

  • Anonymous
    1 decade ago
    Favorite Answer

    Do this using the program listed. I recommend you copy and paste this into a word processing program and then print it. Save it for anytime you get an infection. You can also bookmark or save to favorites in case you need it at another time.

    This procedure works for all Malware. Use any AntiVirus or AntiSpy program you choose.

    Download and Update Ewido (now called the AVG Antispyware). Do not run:


    Download AdAware SE and update. Do the setup. Do not run:


    AdAware SE Setup:

    1. Select "use custom scanning options" then select "customize". Make sure the following options are enabled: "scan within archives," "scan active processes," "scan registry," "deep scan registry," "scan my IE favorites for banned URLs," "scan my Hosts file."

    2. Select the "tweak" option. Under "scanning engine," make sure "unload recognized processes and modules during scan" is enabled. Enable "scan registry for all users instead of current users."

    3. Under "cleaning engine" turn on "always try to unload modules…," "during removal unload explorer and IE if necessary," "let windows remove files in use at next restart," and "delete quarantined items after restoring."

    4. Use the "select drives and folders to scan" option to ensure that your entire hard drive is scanned (if you have more than one hard drive, scan all of them (of course, do not include floppy and CD/DVD).


    1. Click Start, and then click Control Panel.

    2. Click Appearance and Themes, and then click Folder Options.

    3. On the View tab, under Hidden files and folders, click "Show hidden files and folders", and clear(uncheck) the "Hide protected operating system files" check box.

    IMPORTANT: Files are hidden by Windows for a very good reason. It is not wise to experiment with these files. Unfortunately, to successfully remove modern spyware we must turn this protection off temporarily. Please turn the protection back on when you have finished cleaning your system.


    1. On the Internet Explorer Tools menu, click Internet Options.

    2. On the General tab, in the Temporary Internet Files section, click the Delete Files button. Select the Delete all offline content check box in the confirmation dialogue box that appears, click OK. Click OK again.


    To do this you need to hold down or repeatedly tap the F8 key while the computer is booting (when the computer is displaying a black screen with white text). When the boot menu appears, use your keyboard arrows to select "Safe Mode."

    Safe Mode can look quite ugly. The color may look bad, and all of your desktop icons will be very large. This is normal.


    When the scan and removal are completed REBOOT COMPUTER. This will restart you in normal mode. DON'T FORGET TO RESET HIDDEN FILES AND FOLDERS.


    The RESTORE POINTS may be infected with the Malware and cannot be used.


    1. Click Start, and then click Control Panel.

    2. Click Performance and Maintenance, click System, and then click on the System Restore tab.

    3. Select the Turn Off System Restore check box, click Apply, then restart your computer.

    4. Return to the System Restore Tab and turn System Restore back on.


    1. Click the Start button.

    2. Point to Programs, then navigate to Accessories, then System Tools, then click System Restore.

    3. Choose Create a restore point, and then click Next.

    4. In the Restore point description box, type a name for your restore point, and then click Next.

    5. Click OK.

    NOTE: If you are using Windows XP Service Pack 2 (SP2) and are unable to access the Internet after removing Malware, there is a command that may fix the problem. It works by resetting the winsock catalogue. Click on Start, then Run and type CMD in the box. Click OK. Type "netsh winsock reset" (no quotes)into the DOS window that appears.

    Once the above is complete and outerinfo is removed go here and download CCleaner. Run it to remove left over files and registry entries.


  • 1 decade ago

    I'm not sure what you mean by 'outerinfo', but popups in general can be controlled by downloading good antispyware software and using a browser that blocks them.

    Three good antispyware/adware programs are:

    1. Windows Defender

    2. AdAware

    3. Spybot

    All are free.

    If you are using Internet Explorer, stop using it! I'm sure I won't be the only person to tell you that. Instead, download Mozilla Firefox. It's a much better browser, has few if any security holes, and runs faster since it is a smaller program and uses less RAM.

    Hope this helps you.

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