shipment delay

我有只貨柜去加拿大

但在新加坡被船公司抽起了

唔知原因...不過唔係有危險或違禁品

應該係船位over booking

要等下水船才可上船付運給客

咁我要同客解釋

請問英文應該點講

希望高人指點....謝謝

1 Answer

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  • 1 decade ago
    Favorite Answer

    have you checked with the website of shipping line? go to shipping company website and key in container number, you will immediately know the routing of the container and update information of where it is. usually it will show: From xiamen (for eg.) ETD...to Singapore ETA: vessel's name.... Singapore(ETD) to Canada(ETA) vessel's name. if the website showing the connecting vessel's name, you can tell customer accordingly. if no vessel's name then ask shipping company at the loading port the reason.

    tell your customer: We have ben advised by shipping company due to many cargoes stuck in singapore for transhipment, the container cannot get onto the vessel which is scheduled to leave on ...... and it was planned to leave by the coming vessel:..... ETD..... we will keep contact with shipping line to make sure container will leave on time. sorry for the inconvenience caused.

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