Calling all computer experts!?

Okay here is the question ever since i got a new laptop (dell inspiron 6000) my favorite game in the whole wide world(city of heroes) doesn't seem to work i have tryed everything i can think of!
if you know what i can do please tell me! I NEED YOUR HELP! *cries i just wanna play that game again!
Update: on popular demand i do not get an error message but once i get to the loading screen for the game it just freezes. Does that help?
Update 2: oh and can u be a little more specific about RAM cause i have no idea what that is...and can you tell me where to do this stuff. That is the only way i will pick you as my best answer.
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