what is a good help desk tracking system?

Question

My company and I are looking for a reliable help desk tracking software. We wanted to be webbased, easy to use for end users, asset management, able to assign tickets and to have a report builder.

Thanks!!

Answer 1

Favorite Answer

Hi,

I'm also looking for the same sort of help desk tracking system which is free and open source. So far, I found this site to be the best. http://www.helpdeskreloaded.com/

Their demo system can be accessed from http://www.demohelpdesk.com/index.php

Check it out. Hope it helps.

For more enterprise software listing, check out http://www.wareprise.com/

Answer 2

Network monitor. It is built in to win2000 and 2003 server but you have to look into how it works across different subnets.

Good luck.