Electricians - Is my Timer System damaged?

I have a DG120 Tork timer system. Here is a schematic of the wiring for it: http://tork.com/pdf48w.htm I believe i have hooked it up correctly but when i turn on this sytem to set the schedule i notice that it is already providing output to the load (which is an outlet jack area, 2 of them, where i connect my... show more I have a DG120 Tork timer system. Here is a schematic of the wiring for it: http://tork.com/pdf48w.htm

I believe i have hooked it up correctly but when i turn on this sytem to set the schedule i notice that it is already providing output to the load (which is an outlet jack area, 2 of them, where i connect my pond pumps to). Its very strange because although the timer system says it is "OFF" i am still getting power to the load. The wiring is in a way that the "NO" has a wire connected to it (see the diagram) but there is no wire to "NC".

And here is where it gets stranger. When i move the wire from "NO" to "NC" i notice i only get output power to one outlet jack area and not to both areas. And it still didn't matter if the timer system was showing "OFF". It still was providing power to the one outlet jack.

My guess is the internal switch is damaged and stuck part way between "NO" and "NC" but mostly at "NO" which would explain why it gives full power to both jacks.
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