HOW TO SUCCESSFULLY DISCILOSE
Whether disclosure is right or wrong is not up for debate. It is now—and always has been—the right thing to do. The next logical question, then, is, how does disclosure takes place? Successful disclosure really start before an unanticipated outcome has occurred. Practitioners who truly partner with their patients form the beginning of care can realize positive disclosure conversations. By taking the time to explain options, listen to concerns, communicate with sincerity, be humble about their abilities, and be realistic about the risks and uncertainties inherent in healthcare, providers can ensure that communication in the aftermath of an untoward event, although difficult, will be received as well as it is given.
Numerous studies have shown that patients and families who have serious concerns about the healthcare they have received seek the following three things:
1.An honest and straightforward explanation of the unexpected occurrences
2.An acknowledgment of their suffering—an expression of sympathy or empathy or, if appropriate, an apology
3.An assurance that the adverse event does not recur with another patient and an understanding of the processes and policies being implemented to ensure that it will not happen again.
Therefore, a practitioner cannot simply blurt out what happened and expect that the patient will react positively. Anger follows these events when patients and their support persons do not get answers. Quite often, on answers can be given, especially in the immediate aftermath. But honesty can always be given. People tend to accept difficult realities as long as they know the organization is making sincere efforts to provide them with answers.
- 1 decade agoFavorite Answer
是否透露是不錯或錯誤的不是為辯論。這是現在和總是這正確的事做。下個邏輯問題是, 怎麼, 然後, 做透露發生? 成功的透露開始在一個意外的結果之前真正地發生□。與他們的患者形式真實地成為關心的夥伴起點的實習者能體會正面透露交談。由需要時間解釋選擇, 傾聽關心, 與真誠通信, 是謙遜的關於他們的能力, 和是現實的關於風險並且不確定性固有在醫療保健, 提供者以及它被給可能保證那通信在一次不順利的事件後, 雖然困難, 將被接受。眾多的研究表示, 有對醫療保健的嚴重的問題他們的患者和家庭接受了尋求以下三件事: 同情他們遭受的表示的意想不到的發生2.An 承認的1.An 誠實和直接的解釋或同情或, 如果適當, 道歉3.An 保證, 有害事件不復發以其它患者和對過程和政策的理解被實施保證它再不會發生。所以, 實習者無法簡單地脫口說出什麼發生了並且不期待, 患者正面地將起反應。憤怒跟隨這些事件當患者和他們的支持人不得到答復。相當經常, 在答復能被給, 特別是在即時後果。但誠實可能總被給。人們傾向於接受困難的現實只要他們知道組織做懇切的努力提供他們以答復。