? asked in 電腦與網際網路軟體 · 1 decade ago

Norton無法安裝??!!

我在安裝Norton時,出現"內部錯誤:savscan.ene.569A9E09D5B3"這樣的對話框,告訴我無法安裝!!!天ㄚ有誰能幫幫我......感激不盡!!!

Update:

您好:安裝Norton的前一天有安裝新軟體,當時未發生任何問題....隔天開機進到視窗後電腦就出現"C:winnt\system32\rxdll.dll為不正確的Windows的影像"的對話框。後就自動關機又自動開機進到視窗。電腦不斷重複這樣的動作....不得已之下就直接將XP光磁放進去,重新安裝XP完成後其它軟體皆可執行安裝....唯獨安裝Norton時就發生這種問題!!

請問我是不是只要移除所有軟體後重新安裝即可,還是要Format硬碟後再重灌軟體呢??

Update 2:

拍水唷~~~電腦方面的知識我實在很匱乏請問如何做系統碟的備份呢??

還有系統不穩定或是中毒時,如何還原呢??謝謝!!

3 Answers

Rating
  • 1 decade ago
    Best Answer

    那是因為你之前安裝舊版本的NORTON沒有刪除乾淨或是你系統裡的Script元件損壞導致我剛剛稍微看了一下那篇英文文章~程序是不複雜啦!但是步驟跟要注意的地方很多如果你不是常常在「使用」電腦的人(不是只負責玩遊戲的人)說實在的,我是建議你...重灌比較快!不然相同的時間內,等你真正弄懂那篇文章再操作完畢搞不好時間都足夠讓你重灌兩次了!!!而且依照他的步驟做最後也不見得可以解決問題建議你,重灌之後,立刻對系統碟做一次備份!以後如果系統不穩定或是中毒,還原就可以解決一切問題嚕!這才是比較正確的作法!英文文章我轉貼一下,看了你就知道我為什麼不建議你修復嚕~Error: "Internal Error 2753" during the installation of Norton AntiVirus Situation:You see the following error message while installing Norton AntiVirus either stand-alone or part of Norton SystemWorks or Norton Internet Security:Internal Error 2753:Savscan.exe.3333244e_f73a_407a_b74a_569a9e09d5b3Solution:Before you begin: Symantec would like to collect information about this problem. Do the following depending on your version of Windows: If you are using Windows 2000 or Windows XP and you would like to submit information to Symantec about this problem, read the document Using the LogTool to send installation information to Symantec Technical Support, then return to this document for information about how to fix the problem. If you have Windows 98 or Me, continue on with the instructions in this document.You can receive this error message when installing your Norton program over an existing version of the program. Because many Norton products share parts, to fix this you must remove the current version and the leftover components of all previous versions of the software, restart the computer with no other programs running, and then reinstall the program. Start with the first section to remove your most recent Norton program version. You will be directed where to go from there depending on whether a previous program version was installed.Uninstall all Norton and Symantec programsFollow the steps in this section to uninstall all Norton and Symantec programs.To record your product or activation key and uninstall all Norton and Symantec programs Record your product or activation key for your records.You will need this key to reinstall your program. For detailed instructions on how to find your product or activation key, read the document Locating your product or activation key. Do one of the following: In Windows 98/Me/2000, on the Windows taskbar, click Start > Settings > Control Panel. Double-click Add/Remove Programs. In Windows XP, on the Windows taskbar, click Start > Control Panel. Double-click Add or Remove Programs.Click the name of one of the installed Norton or Symantec programs. (For example, you may have one of more of the following programs installed: Norton AntiSpam, Norton AntiVirus, Norton Ghost, Norton GoBack, Norton Internet Security, Norton SystemWorks, Symantec pcAnywhere, Symantec Ghost, Norton PartionMagic, WinFax PRO, ACT!.)If you have WinFax PRO and you want to back up your fax data, follow the steps in How to use the Add/Remove Programs option to remove WinFax PRO or TalkWorks PRO.If you have ACT! and you want to back up your contact data before uninstalling the program, follow the steps in How to Back Up and Restore Your ACT! Database.Depending on your version of Windows, click Add/Remove, Change/Remove, or Remove or Change, and follow the prompts to uninstall the program. When uninstalling Norton AntiVirus, Norton Internet Security or Norton SystemWorks, if the uninstall stops responding or you see an error message saying that the uninstall cannot complete, follow the steps in Removing your Norton program using SymNRT to download and run a removal utility that will remove all 2004 and 2005 Norton programs. When finished, come back to this document and go on to the section "Decide what to do next."Restart the computer, if asked to do so. Repeat steps 2 and 3 until all Symantec or Norton programs including LiveUpdate and LiveReg are uninstalled. Make sure that you restart the computer before going on to the next step. Run the SymNRT removal tool to remove all left over Norton 2004 or 2005 program components. For detailed instructions, read Removing your Norton program using SymNRT. When finished with that procedure, return to this document and go on to the section "Did you have a 2003 or earlier version of Norton AntiVirus or Norton Internet Security?"Did you have a 2003 or earlier version of Norton AntiVirus or Norton Internet Security? If you have upgraded from a 2003 or earlier Norton product, go on to the section below that applies to your Norton program version. Click the section icon to either expand (

    圖片參考:http://service1.symantec.com//SUPPORT/nav.nsf/bfe3...

    ) that section. (If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.) If you have upgraded from a 2004 Norton program or you have no previous version of the program installed, then go on to the section "Remove Symantec program folders."

    圖片參考:http://service1.symantec.com//icons/expand.gif

    Remove the stand-alone version of Norton AntiVirus 2003 or earlier

    圖片參考:http://service1.symantec.com//icons/collapse.gif

    Remove the stand-alone version of Norton AntiVirus 2003 or earlierFollow the steps in this section to remove all previous versions of Norton AntiVirus.Run the Rnav2003 removal utility

    圖片參考:http://service1.symantec.com//icons/expand.gif

    Remove Norton Internet Security 2003 or earlier

    圖片參考:http://service1.symantec.com//icons/collapse.gif

    Remove Norton Internet Security 2003 or earlierFollow the steps in each section in the order listed to remove all previous versions of Norton Internet Security.Run the Rnav2003 removal utility

    圖片參考:http://service1.symantec.com//icons/expand.gif

    Remove Norton SystemWorks 2003 or earlier

    圖片參考:http://www.symantec.com/techsupp/images/ver5/misc/...

    Translations of this Document:Given the time needed to translate documents into other languages, the translated versions of this document may vary in content if the English document was updated with new information during the translation process. The English document always contains the most up-to-date information.

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  • Anonymous
    1 decade ago

    回 答 者: 雨停了 ( 初學者 5 級 ) [ 檢舉 ]

    回答時間: 2005-09-16 17:40:04

    不是中毒

    可能是你誤刪了這個檔案

    只要將你的作業系統重灌就OK了

    記的要選擇保留原本資料

    這樣所有的資料都還在

    或者是你有虛擬作業系統

    利用虛擬作業系統開機將C:\WINDOWS.000\System32\rxdll.dll

    這個檔案COPY回硬碟也可以解決此問題

    知識評價

    發問者評價:

    利用虛擬作業系統開機將C:\WINDOWS.000\System32\rxdll.dll

    這個檔案COPY回硬碟也可以解決此問題 讓我突然想到可以用系統還原...

    Source(s): 偶素用系統還原用好的^^http://tw.knowledge.yahoo.com/question/?qid=130509...
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