I ordered a bed (Cal King Pillowtop Mattress, 1 low profile box spring, & bed frame) from a major online retailer. Day of delivery, the delivery guy calls & tells me there is a problem with my order: there is only one box spring & there needs to be two. Also says he will not deliver & will not set up without another one. Is it really necessary? Online retailer states that I must buy another box spring & will be charged another delivery fee, even though nothing has been delivered!!! Help!!!