I know when car got totaled, insurance only pay actual cash value, not retail value.
They look at car and decide what it was worth before accident or damage such as mileage, body conditions, inside wear and tear. Then put result what car is worth.
I am talking about when cannot tell due to stolen car and cannot be found, or car was found but was on fire and everything destoryed until bare metal left and cannot get information of car conditions and mileage.
How they decide the value? I mean I can tell insurance I don't remember what conditions and mileage car has.