I recently visited the Moto Services on the M4 at Leigh Delamere
on a trip, and I had a cat with me (in a pet carrier), when I stopped to use the services, I didn't want to leave the cat in the car, so I took it in it's carrier into the services whilst I used the facilities!
As I was a little peckish, I went to look at the sandwiches that were available, a member of moto staff approached me and asked us to leave, as he said it was against the health and safety regulations to have animals on the premises.
So I left (without any food) and came home.
On visiting the Moto website to lodge a complaint about the attitude of the staff member, I noticed that they claim to have pets who are travellings best interests in mind, and provide a pet feeding/watering area for dogs!
I got a reply from the customer service dept. today, stating that animals are only allowed in the entrance foyer for health and safety reasons.