When you say you did all you could do to let to the best people, does that mean you did background checks, verify past rental history (calling former landlords), checked credit and court history, etc? Just renting to a certain "type" isn't enough, you really have to do your legwork and be...
Best answer: When you say you did all you could do to let to the best people, does that mean you did background checks, verify past rental history (calling former landlords), checked credit and court history, etc? Just renting to a certain "type" isn't enough, you really have to do your legwork and be particular.
Unfortunately even if you fully vet them there are tenants who treat a long term rental like a hotel stay, where you'd expect every little maintenance issue to be catered to by the proprietor no matter how minor. You may just need to update your lease to be more specific about what sort of things the landlord is responsible to fix. The problem here is people who take things for granted and never read up on landlord/tenant law to see exactly what their liabilities are so you may have to spell it out for them.
But regarding things they break themselves, you may just want them to call you for those things anyway. I wouldn't want someone else to attempt a repair on something like a broken window in my property because chances are they'll try to get it done on the cheap and won't get it done correctly, which can make things worse. For things they have broken you can send them a bill for it, but only if you can prove it wasn't like that when they moved in and don't try to charge them for things that may not have been their fault (an oven that burns out just because it's older for example). Take date-stamped photos of every inch of the unit after a tenant moves out, before you clean it up so you can prove how they left it and after you clean it up to show what condition it was in before the next tenant moved in. And, don't get lazy about it. You may never need the photos, but you'll be glad you have them when you do.
I have never managed property in another country but I do agree, tenants in the USA can be very demanding if not unreasonable. Some also know how to play the system. That type can be very litigious so that's why I advocate doing as thorough a background search as you can to make sure they don't have a list of court filings as long as your arm or have a history of ditching in the middle of their leases, and document, document, document!!