The displayed charge on the battery (seen on the Energy Monitor) rarely ever reaches "full" or "empty" but prefers to stay at a happy medium. The display only shows you the useable area of charge on the hybrid battery, displayed "empty" is about 40% and displayed "full" is about 80%. Actual charge levels of a NHW20 Prius (like yours) can be seen at:
http://www.privatenrg.com/#Full_SOC
Quoting from a June 22, 2004 Toyota press release:
http://pressroom.toyota.com/photo_librar…
http://pressroom.toyota.com/Releases/Vie…
<quote>
The Prius battery (and the battery-power management system) has been designed to maximize battery life. In part this is done by keeping the battery at an optimum charge level - never fully draining it and never fully recharging it. As a result, the Prius battery leads a pretty easy life. We have lab data showing the equivalent of 180,000 miles with no deterioration and expect it to last the life of the vehicle. ....
</quote>
To quote from Toyota:
http://www.toyota.com/html/hybridsynergy…
"'Q: Do they [the hybrid batteries] ever run out of power?
GS: No. A computer makes sure the batteries never discharge completely. They never fill completely, either. "
So yes, it is normal to not see the battery display on the Energy Screen reach full very often. (Even when it does read "full" - like after coasting down a long hill/mountain - the battery still isn't charged to full, to prolong the battery life.)