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SilviuD SilviuD
Member since:
August 02, 2007
Total points:
104 (Level 1)

Resolved Question

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Account locked (-database altered, hacked, whatever..) Please HELP!?

I cannot access My Mail. Yet, the info related to the account is there!

In the first instance it says: "Invalid ID or password. Please try again."
If I choose "Forget your ID or password?" the message is "Sorry, we do not have enough information to proceed with password recovery for this account."
If I go on the "I don't know my Yahoo! ID" option, I fiil in the personals, and the alternate email, then I get the following response:
_____________________________
The search results for your forgotten Yahoo ID are listed below:
...
You can request a new password for your account
by going to the Forgot Password screen.
http://edit.my.yahoo.com/config/eval_forgot_pw
Thank you for using Yahoo!
_____________________________
So, I figure out that my account is somehow functional, and the database isn't altertered, damaged. Yet, I cannot sign in using my username and password.
Looking forward to hearing from you.
  • 2 years ago
GAD&OCD_Girl by GAD&OCD_...
Member since:
October 24, 2006
Total points:
76786 (Level 7)

Best Answer - Chosen by Voters

You will have to contact Yahoo directly with this problem:

The email address for Yahoo! Customer Care is:
cc-advoc@yahoo-inc.com

Yahoo! US contact information is:
Customer Support:
(408) 349-3300
(866) 562-7219
(408)-349-1572
  • 2 years ago
100% 2 Votes

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